Arlo iOS App "Your Request Timed Out". Able to login through web portal.

[ntay89]

I am having issues logging into the Arlo iOS App. No matter what I do the app has a notification that states "Your request timed out" whenever I try logging in. The error message comes up no matter what I do, even if I try to enter an email address to reset the password. I have verified I can log into the web portal

What I've attempted to do troubleshooting already:

• Deleted and reinstalled the app
• Changed password
• Hard reset my phone
• Verified I can log in to the web portal
• Read community posts with no help

[JessicaP]

Hey ntay89,

Make sure you don't have any VPN turned on from your iOS device. Is this happening when you're on WiFi and/or cellular data?

[dpaterl]

For 2 weeks now I have been unable to login via my mobile app. I have tried restarting, reinstalling, password reset, etc. Nothing has worked. I am able to login fine from browser/laptop. Any suggestions?

[dpaterl]

What if you need the VPN? I cannot disable mine.

[JessicaP]

Hi dpaterl,

Are you experiencing the issue on both WiFi and/or cellular data with VPN on? If so, you may need to check with your VPN if you are unable to disable it off from your phone device.

[dpaterl]

Yes, issue on both wifi and otherwise.

I do have a VPN for work that I cannot remove. Is this a new problem?

[StephenB]

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@dpaterl wrote:

I do have a VPN for work that I cannot remove. 

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Is it on all the time?  Normally you only turn the VPN on when you want to access your work network.

[dpaterl]

Unfortunately, yes it is.