Arlo free base station all lights continuesly blinking at once

[Vincent88]

Okay so my friend gave me his arlo free base station and cameras they are all working non of witch are broken, I am trying to set everything up but the base station cannot connect to the arlo app at all. it does not even find it, also all lights are continuesly blinking at once I tried to reset it but nothing is working I have the latest version of this app and the model is the vmb3000 anybody else has have this problem connecting to the base?

[jguerdat]

To factory reset the base, press the reset button for several seconds until the LEDs flash amber.  Having all the LEDs flashing would seem to indicate a real problem that a reset may not resolve.

[Vincent88]

I fixed that problem now it says arlo base is off witch it Is I don't know why light stays on amber

[jguerdat]

Gotta give us details.  WHICH light is amber?  What are the others doing?  Details!

[Vincent88]

Oh okay sorry. the power light is on amber then randomly all lights will flash green and the power light goes back to amber, it is very weird I think the base station might be broken I'm looking to buy one on eBay if I can't resolve the problem.

[jguerdat]

Try a factory reset using the reset button until the LEDs flash amber. Did that do anything useful? It does sound like a bad base or power supply. Is this a new purchase? You may be able to swap the system for another. Alternatively, a trouble ticket would be useful to get you an RMA for it.

[Vincent88]

I did try the reset but It didn't work it goes back to doing the same thing again and unfortunately it's not new so I don't have the receipt. I tried changing to a different power outlet but still didn't work I think only choice is to buy a new base

[JamesC]

Vincent88,

Are you by chance using a different AC adapter than the original adapter supplied with the Arlo base station? A screenshot of the specs for the original can be seen here: https://community.netgear.com/t5/Arlo-Wire-Free-camera/Power-Supply-Adapter-Suddenly-Stopped-Working...

JamesC

[Vincent88]

I'm not sure if this is the original the brand name is Graco class 2 transformer input 120vac output 9vdc

[TomMac]

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Vincent88 wrote:
I'm not sure if this is the original the brand name is Graco class 2 transformer input 120vac output 9vdc

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The power transformer for the Arlo BASE is 12v dc at 1.5a output to a coaxial plug, center positive.

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