Arlo firmware update available but won't load

[bruceroth]

I keep getting a message that my camera has a firm software updae available but it just won't load.  I can't use my camera until it loads..  Frustrated.

[jguerdat · Accepted solution]

Power cycle the base and open and close all battery doors. If it doesn't immediately update, wait overnight. Get back to us in the morning .

[chrismi105]

Did this work? I am getting quite annoyed at the system. I have 2 cameras at my house 300 miles away and I cant acces them because of this issue. I have been trying to download the update for 2 weeks now remotely and also from the house. I tried turning the base station on and off while I was there this weekend and that did not make a difference. The internet service there is relatively slow as I am 10 miles out of town in the country. I would hate to have to bring everything back to my home in NJ to do the update as I only get there every other weekend or so.

[jguerdat]

How's the cell service there? If you get decent transfer rates, take a WiFi extender with you next time. Set your phone as a hotspot and sync the extender to the hotspot. Plug the base into the extender and give it a try.

[chrismi105]

Cell servcie is spotty at best and that is only when there is heavy cloud coverage. I have a landline from Verizon and they also provide the internet access. If they only way to fix this is to bring them all home the next time I go there than that is what I will have to do. I cant leave things the way they are.