Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo camera not working. No blue or orange LED light

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  • 3 Replies
  • ‎2018-08-16 12:44 PM
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LoicDXB
Aspirant
Aspirant
‎2018-08-16 12:44 PM
Hello, one of my Arlo camera is not working, not having any blue or orange LED light. Batteries are full and are working on the 2 other Arlo cameras I am having.
I use the rechargeable batteries recommended by Arlo only.
Pressing the sync button has no effect. And I only have this issue with 1 out of 3 cameras.
Help please. Thank you
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jguerdat
Guru Guru
Guru
‎2018-08-16 01:05 PM

Especially with rechargeable batteries, be sure to only lightly place the batteries into their slots and don't push them down. Let the battery cover do the pushing. Also, be sure to observe the proper polarity when inserting the batteries.

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LoicDXB
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‎2018-08-19 10:38 AM
Hi. Thanks. Yes I am respecting the polarity and not pushing the batteries
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jguerdat
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Guru
‎2018-08-19 03:45 PM

It sounds like a bad camera. Open a case with support here.

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  • 3 Replies
  • ‎2018-08-16 12:44 PM
  • 4690 Views
  • 1 Like
  • 2 In Conversation

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