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Tonight I tried to access my cameras and I received the "Arlo base station not connected to the internet" message on my phone. I've been using Arlo for a while and never had this happen. I've made no changes to the settings and the system has been working fine until now. The message also said to make sure I was connected to my router and I have confirmed this and, in addition, my router is working fine, all other devices conected to the router are working great. All three lights are green and I have performed a reset with the reset button on the back of the base station. I have also tried a different port on the router, turned the power off and then back on, and tried a different LAN connection...nothing has corrected this problem. Any and all suggestions would be appreciated. I really don't want to deactivate the base station and go through the setup routine again.
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Oh well guess we will have to wait for arlo support to respond and sort out the issue. Thanks for the responses
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Having the same issues here.
No issues until today.
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+1 having the same issues... I tried uninstalling the iphone app making sure it was not the app.. then when I reinstall it, it was taking ages to download the app.. so looks like it is a server issue....
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Just got the 4 cam setup 3 days ago and was loving it till this reliability issue cropped up.......500 for intermittent security, is well, no bueno.
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Same problem here! So disappointing...
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Must be a server side issue. Not workng since 2 days now. Arlo: give it a go!!!
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Mid Atlantic here; if they are using a single local sever farm it will effect all users regardless of region.
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this same issue started at around midnight for me....I really hope it gets fixed soon. I'm not confident about arlo's support and customer service.
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From Netgear support line in Australia:
"Arlo is experiencing an outage at the moment, and no technicians are available to assist. please observe the connection within 24 hours"
Well that was a waste of $500.
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same happened here... still unable to connect.
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Not working here in France. Cannot connect to the internet and the server 😞
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