Arlo base station not connected to the internet.

[tlernst]

Tonight I tried to access my cameras and I received the "Arlo base station not connected to the internet" message on my phone.  I've been using Arlo for a while and never had this happen.  I've made no changes to the settings and the system has been working fine until now.  The message also said to make sure I was connected to my router and I have confirmed this and, in addition, my router is working fine, all other devices conected to the router are working great.  All three lights are green and I have performed a reset with the reset button on the back of the base station.  I have also tried a different port on the router, turned the power off and then back on, and tried a different LAN connection...nothing has corrected this problem.  Any and all suggestions would be appreciated.  I really don't want to deactivate the base station and go through the setup routine again.

[Dodolah]

It seems like everyone is having the same issue. It started tonight around 9 pm ish. Gotta be IOS and sever issue.

[Jonh113]

Oh well guess we will have to wait for arlo support to respond and sort out the issue. Thanks for the responses

[rldk]

Having the same issues here.

No issues until today. 

[texbeau]

I'm glad I checked this site and see it isn't just me. I have been racking my brain. I will wait for arlo to resolve it. I opened a support request for them.

[texbeau]

Arlo should send out an email to customers or at least post a message on their customer portal when they have an outage.

[mammothtarm]

Same issue here. Can't access my camera.

[korn_bo2]

+1 having the same issues... I tried uninstalling the iphone app making sure it was not the app.. then when I reinstall it, it was taking ages to download the app.. so looks like it is a server issue....

[aeroxlll]

Just got the 4 cam setup 3 days ago and was loving it till this reliability issue cropped up.......500 for intermittent security, is well, no bueno.

[texbeau]

I hear ya aeroxill. I've had my system for 6 months and have had no problems until this issue. I'm disappointed thar arlo doesn't get a communication out if they are having server or network issues. It would have saved a lot of us a lot of wasted time not to mention time some if gave to take to set it back up when they are back up since we reset our base stations.

[Pharaoh]

Basestation Offline. I tried resetting the devices I have the app on, resetting the Basestation, resetting the modem, and resetting router. I even restarted the computer that I use. Nothing worked.

[texbeau]

Check out the other post. We are all having the same problem. Don't waste your time. The problem appears to be on arlo's server.

[Pharaoh]

I'm in the North Eastern part of the country. Just checking to see if this is a regional server probably (if there even is such a thing).

[Saback]

Same problem here! So disappointing... 

[soundful]

Must be a server side issue. Not workng since 2 days now. Arlo: give it a go!!!

[aeroxlll]

Mid Atlantic here; if they are using a single local sever farm it will effect all users regardless of region.

[texbeau]

I'm in California.

[Coachsean007]

this same issue started at around midnight for me....I really hope it gets fixed soon. I'm not confident about arlo's support and customer service.

[zrahui]

From Netgear support line in Australia: 
"Arlo is experiencing an outage at the moment, and no technicians are available to assist. please observe the connection within 24 hours"

Well that was a waste of $500.

[Pekka15]

I had the same error and the internet led was amber during the fault. However, the cameras stil delivered videos! Strange but good. Now all woks fine again.

[Sach]

Same issue here.... All lights solid green. But says base station not connected. Checked everything. HopE arlo fixes this asap.

[AntFi]

Im in Hong Kong
same happened here... still unable to connect.

[texbeau]

I'm in California. Seems to be back up for m3 now.

[Sach]

It wasn't working in the morning.. But i added back videos from the recycling bin and its working for some reason since then

[soundful]

Not working here in France. Cannot connect to the internet and the server 😞