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Arlo app on iOS only displaying current day’s recordings. Works fine on PC.

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mc-in-aus
Aspirant
Aspirant

Om iOS, both iPhone and iPad, the Arlo app (latest version 2.7.13 from 26 July 2019), I can only see recordings from the current day, despite there being recording for previous days.
I can see all previous recording ok in a browser on a PC, but not via the app.

Contacted support a couple of times but all I get is to re-install the app, which makes no difference.

Can anyone shed any light on what might be going on? Is this a known issue?

3 REPLIES 3
JessicaP
Arlo Employee Retired

Hi mc-in-aus,

 

Have you tried rebooting your iPhone and your iPad to see if that helps? On your iPhone, does this happen when you're viewing on WiFi and/or cellular data?

mc-in-aus
Aspirant
Aspirant

Hi JessicaP,

 

I can confirm that I've deleted and re-installed the app on 2 different devices and I've rebooted each device and it doesnt make a difference. Mixture of Cellular / WiFi doesnt matter either.

 

Thanks for reahing out.

 

 

JessicaP
Arlo Employee Retired

Let me reach out to you via private message to gather more information from you.