Arlo and Alro Pro Base Stations not connecting after changing modems

[RescuePack]

Hello

I have an Arlo and Arlo Pro base stations that are not connecting after I changed to a Netgear CM1000 modem.

My router is an Eero, which was what I had installed prior to replacing my modem.

I deleted the Arlo Base Station after changing the modem, but am unable to reconnect it at all.

I've not made any changes to the Arlo Pro base stations.

How do I re-establish my Arlo base stations?

[StephenB]

---

@RescuePack wrote:

I deleted the Arlo Base Station after changing the modem,

---

Why?   There was no need to do that, since the base was connected to the Eero, and nothing changed there.

What model base do you have?

[Kjjb1013]

I have a similar issue and also have an eero router. I’ve had my eero for 6-12 months and had issues with my Arlo not connecting quickly. But about a month or two ago my Arlo base station went amber. I logged in and out of my account, tried following reset steps, eventually deleted the base station from my app. I’ve played around with it this afternoon and it’s hard wired into the router but showing amber, the eero says it’s connected. 

I have looked at all the support advice, but it never goes past the point of it never being able to connect.

There isn’t as issue with my internet or Ethernet or router, everything else is fine.

I’ seriously considering switching to another brand because this is ridiculous hard work, and it’s not the first time I’ve had issues.

[ShayneS]

@Kjjb1013

I have escalated your case & someone from support will be reaching out to you as soon as possible.

[RescuePack]

Thanks for the help

[MariaHutchi]

It sounds like your Arlo base stations lost their connection after the modem change, which is common when the network setup changes. To fix this, make sure the base stations are connected to your Eero router via Ethernet, not directly to the modem. Then, power cycle your modem, router, and Arlo base stations in that order. If they still don’t connect, reset the base stations by holding the reset button for about 10 seconds until the LED flashes amber, then re-add them in the Arlo app under Devices → Add New Device → Base Station. Also, confirm that DHCP is enabled in your Eero network so the base stations can get new IP addresses. If the issue persists, check for firmware updates in the Arlo app or contact Arlo support, as a full re-sync may be required after a modem change.