Arlo Wireless - no recording on movement detection

[AZ_Antwerp]

My camera's correctly detect motion, but no recordings are stored in the library. There appears a red digit "1" upon the Arlo icon, but the library remains empty. No automatic recordings are being stored in the library. Manual recording is no problem. How should I solve this issue?

[JamesC]

AZ_Antwerp,

Are you getting email alerts showing a clip of the video? Are you able to view recordings from the email alert?

Be sure you do not have a filter set for your library. If the filter is set, this may be why you are not seeing recordings. For more information on the library filter see here: How do I use the Arlo library filter?

JamesC

[maslen5]

Everybody is having this issue, been going for a few days now, im still going though it now, lodged a tech support, they tried to tell me its a upspeed problem, i had that check all ok, dont know where to go from here!