- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have had these two camera's that have hard batteries for a couple of year. I generally get about 2 months on the 4 batteries required. In the last month, I am getting about 1 week before the batteries die and need to be replaced. This is happening on TWO cameras so it is not a hardware issue, most likely software. This makes these camera's useless to me.
- Related Labels:
-
Batteries
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How many recordings per day per camera?
Are you using primary or rechargeable CR123 cells?
Have you tried power cycling your base (remove power for a minute and then plug back in).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Using C123 batteries. Once cam has almost NO recordings per day, they other is less than 5. Yes, I have power cycled the base several times with no impact. I still only get about a week out of 4 fresh batteries. Frustrating.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@markkim1 wrote:
Using C123 batteries. Once cam has almost NO recordings per day, they other is less than 5. Yes, I have power cycled the base several times with no impact. I still only get about a week out of 4 fresh batteries. Frustrating.
Any evidence of dropped connections (cameras off-line, or corrupted recordings)?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No evidence of dropped connections or corrupt recording.
Also, I have a third cam on the system that has rechargeable batteries and it operates fine.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Is the camera that's working fine using rechargeable CR123's or is it an Arlo Pro/Pro2?
You could try and swap locations of the cameras to see if that makes a difference you could also remove the and then re-sync the high drain cameras in case that works.
Lastly, are you happy about the quality of the batteries that you are using? How old are they and what brand?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The camera that is working fine is a rechargeable Pro 2. I have removed both of the other cameras and reinstalled them and there is no improvement. This is a recent issue as both cams have worked well for 2 years.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey markkim1,
I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Oh man, giving up on me??? I though this was Support Team! So now I need to start this all over again with another group? Bummer.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just found this thread. I'm experiencing a similar issue. I have 3 x standard camera's. System is jutsover a year ol, so outside warranty!
2 camera's work fine, but one (that is closest to router) has just gone through a new set of Panasonic CR123 batteries in 10 days with only 2 (short) recordings.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
what say you ARLO? How can you help us out??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Has anyone has any luck with using one of these mains adaptors (see link below) which 'supposingly' can be used with the standard wireless cameras, in much the same way as the Pro version and its usb port adaptor???
They seem to come with a pre-wired set of 4 x cells and you have to create a small hole in the battery flap, but in theory you can then run the camera all day everyday without changing batteries...
I'm sure Arlo won't condone the use, but if your camera is outside of warranty and not behaving itself, then do you really have that much to lose?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had a similar problem. My cameras are normally deactivated and therefore able to hold 100% charge for weeks. However since beginning of 2020, batteries have been draining to 15-20% within 5 days EVEN THOUGH CAMERAS ARE DEACTIVATED !
However...
Restarted base station 2 days ago. So far all batteries (with all cameras DEACTIVATED) are holding their charge at 100%. Prior to the restart, the level would have dropped to between 50%-70% by now.
Early days yet, but it's looking like a software/firmware bug in the base station in my view. Furthermore, I note from similar threads that a base station update was released beginning of this year !
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have been having this same problem with batteries & many other problems since firmware update. I will try this suggestion & reply back!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just bought this adapter....$16.00
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had a camera completely drain in one day. Needed tach support to get it started at new house and tech said you've got a full battery. Next morning it was in the orange. Tired of this especially due to the cost of the batteries.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just got the adapter for the camera that is near a plug. It works perfectly! Could not be easier to use. Highly recommend.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My batteries are dying within 1 week aswell, any solution?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@murkykey28 wrote:
My batteries are dying within 1 week aswell, any solution?
Is this new behavior, or have they always done this? What camera model do you have?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, I have the arlo pro, and yes its been doing this since i got the units,
i am running a test with one of the cameras, (placed it near the base in a not very frequented location, so its not always recording )
Pretty much are swapping out the batteries every week, crazy. love the camera but if it keeps dying like this whats the point?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@murkykey28 wrote:
Hi, I have the arlo pro, and yes its been doing this since i got the units,
Generally the battery drain has two causes
- Video streaming from the camera
- Lost connections between the camera and the base (trying the re-establish the connection can drain power quickly).
If you are using activity zones, then there usually is more video streaming than you realize - so try disabling them for a while, and see how much video streaming you are actually getting.
On lost connections - you can look at signal strength. Other indicators are video corruption in the recordings, or if you get errors when you live stream. The distance betweeen the base and the camera is the most important factor. Though WiFi interference is another possiblity. If your base is very close to your router, then try moving it as far as the cable will stretch.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for the response, yes my router is directly next to my base. I will attempt all of your suggestions.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Update on my battery draining issue.
I contacted Arlo via their webchat and they were really good. I presented the evidence that it was only happening to one camera, which was only a year old and they too k my concerns seriously.
Long story short, they have swapped my 'faulty' camera and so far, the new one is behaving itself.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
525 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
135 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
757 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
897 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
1,978 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,701 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »