Arlo Subscription Promo Not Applied and Charged Full Price

[ehiatt]

I went in to cancel my Arlo Subscription 2 days ago and was offered a retention offer.  I accepted the retention offer of 50% a yearly plan.  The full cost just got charged to my account.  Can someone please contact me to get this resolved?  I was going to cancel without the discount and now I was fully charged? 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

Thank you for providing that information, I have reached out to support. They will be contacting you as soon as possible. 

[SteveL713]

Hi, I was about to do the same thing but it was saying promo code not valid during checkout.  I'm glad I checked here before I accepted the offer.  Is there a workable resolution or is it better just to continue with the cancellation of the plan?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.