Arlo Secure App/Browser App update November 19, 2024

[ssunder]

Yesterday I received notice to update the app software to the new version on both the smartphone and browser which I did. There were no release notes or end user directions to follow.

The new design is more up to date however the prior mode settings were not transferred where you need to setup what they call "routines". Any prior custom mode is now deleted and only Away, Home and Standby are available. 

Also, the "library" is now renamed "Feed" with a new layout with very smal thumbnails...there is an option to increase the thumbnail size to Large but that doesn't make much of a change in size. Way too small to view vs. the prior Library thumbnails and require clicking on to open to see the footage.

Another discovery in the new app software is you can not hover over the battery on a thumbnail that previously displayed the battery percentage left. Now, you must go to device, select each device and then it opens the device controls and scroll down to the battery to see the remaining percentage. 

Lastly, unlike the previous version after watching footage from a selected shot you could easily go to the next video with the right or left arrows. This end user flow is now gone and you must click the left arrow to be taken back to the video clips and select the next...what a pain in the butt. Who designed this workflow sure wasn't an actual end user customer. 

I've communited this to support requesting a programming update but told "will take it under advisement".

Where was the focus group testing with current customers? Where are the upgrade release notes? Where is the user guide? Zero communication from Arlo just upgrade and good luck. 

Another bad management and communication decision by Arlo. 

[arizona480]

The new browser layout I am getting used to, the biggest disappointment is the wasted real estate on the "Devices" interface.  You only have two cameras in a row, I have five which means I need to scroll down to view the 5th camera which was visible on the older interface as I could see all 5 cameras at once.   What's the point of a 24 inch screen if you have to scroll unnecessarily?

[ssunder]

I have 10 cameras where the feed thumbnails are way too small with wasted real estate where they could be enlarged as well as the multiple steps to open camera vids from the "Feed" area. 

Exactly and agree 100%.