Arlo Q Shows Black screen In Night Vision

[stansikkema]

The  camera shows only black in night vision and it started it after it did a firmware update.  H7 .    I have disconnected it the reconnected it and it worked 1 night with night vision then it would show black again. 

[jguerdat]

Take the camera into a dark room and trigger it. You should be able to see the dull red glow of the IR illuminators.

[stansikkema]

The IR does turn on

[jguerdat]

Use live view and adjust the brightness (sun icon). Be sure to save the new setting. Check it during daylight so you don't get blown-out videos. Also post a screenshot or video link of both daytime and nighttime.

[stansikkema]

I have done that too, and that has not done anything.    When the firmware updated that is when it started doing it. 

[jguerdat]

AT this point I'm not sure if we're talking about the VMC3030 wireless camera or a Q, both being referred to in the topic title. Regardless, remove the camera from Settings, My Devices and resync it.

[stansikkema]

It is not for the Q- sorry

it is for the VM3030 . 

and I did disconnect and reconnect and it worked for a day, then it goes back to the black screen

[jguerdat]

Short of resetting the whole system and trying again, your last resort is to open a case with support here.

[stansikkema]

how do you open a case with support?  I have been looking all over for the support ticket.

[jguerdat]

Use the Contact Support link at the bottom here and again on the new page.

[ShayneS]

stansikkema

To add to what jguerdat said, I I have provided the link for Arlo Technical Support Arlo Tech Support