Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro2/Baby/Q Recording Issues, No library recordings

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b3ardedman Follower
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I have an issue that started in November of 2018 and has since not been resolved. I have 10 cameras including Arlo Pro2, Arlo Q, Arlo Baby, and some regular Arlo cameras. I have a plan and CVR enabled devices.

 

The problem is 3/4 of my devices record just fine to my library. I am having issues with one of my Arlo Q's, both Arlo Baby's, and the Arlo Pro2. CVR works great!

I have the standard Arlos on a VMB3010 and Arlo Pro2 on VMB4000 by itself currently. Hope thats enough insight.

 

I have reached out to support and went back and forth with the support techs and the whole "one of our level 2 techs will reach you though email" over and over and over. Essentially left the ticket dead in frusteration. I have confirmed my network is not causing an issue as I have investagated connection to Arlo servers and vice versa (and I have devices that work fine as well). At one point I have factory reset the cameras and resulted in no change.

 

Please anyone with any insight or direction to resolution would be nice, or I need to find another solution.

 

Thanks you.

 

PS. Motion Works