Arlo Password Change caused issues

[David414]

All working fine until I had to change my password.  As soon as I did that, it set me up like a new customer.  Said I need to set up base and all cameras so I cannot see motion video being recorded.  My location is remote (5 hour drive) so not easy to just go to site and work on.  Why would a password reset change any of my settings, camera sync or access to what I had before?  Frustrating.

[TomMac]

did you verify the email was exact...

[David414]

Yes, thank you.  Makes sense but that is not the cause.  Same email, just password change.....

[JamesC]

David414,

How did you perform the password change? A simple password change does only that, this would not result in a new account being created or a reset of any system settings.

JamesC

[David414]

Thanks James.   That is why I am puzzled.   I could not get into the account, requested a password change via the link at sign-in.  It sent me to make the change, which I did.   I went to sign in and it did with the new password but everything was gone.  No cameras linked, etc.  Put me in the "set up a camera" phase.  Agree completely that nothing should have changed but it did and I do not know why and cannot "go back".

[JamesC]

David414,

Does anyone else have access to the account? Are you noticing any odd behavior now that you've changed your password?

JamesC