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My Arlo has all the sudden stopped working and has a message saying it’s not connected to the internet! My internet is connected and on my hub the lights are lite up saying it’s connected but the app still says it’s not! Can anyone help me with this please?
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@kilo1, Are you Okay now, is everything back to normal? Working condition?
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If you not always at home, Arlo security product is not suit for you.
No matter how they fix the product or not, it is not going to solve your problem.
Arlo decided to go this route, this "automatic firmware update" will knock your system down everytime when there is a firmware upgrade. If you lucky, you do not have to do anything, if you not lucky, then you have to be home to do factory reset.
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@dsiu2902 , yeah Im back up and running now. Thank you!
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All my Arlo devices are off-line , can’t get them to work unplugged the base station, rebooted WiFi.. Took some of the battery’s out, but that is such a pain in the a.
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Hi @Atristan
Have you tired to remove & resync the camera back to the base station yet? Does you web browser & app show the camera as offline?
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Are you still experiencing this issue with your cameras appearing offline?
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DON'T WASTE YOUR MONEY ON ARLO.
Arlo knowingly sells a system that is faulty and does nothing to correct it. Should anything ever happen at my place - it is Arlo's fault and Arlo is responsible.
Thank you all.
DON'T WASTE YOUR MONEY ON ARLO.
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A series of "compulsory" Firmware upgrades (Hey, don't *I* own the equipment? Don't I get a choice?) has rendered Arlo useless.
Netgear, had a winner produc with Arlo. Due to poor engineering, the product line has been deprecated to the dustbin. Interestingly, no acknowledgement nor remedial plann has been announced.
Ironically, we had been planning to add several Arlo installations in a commerical location. That plan was killed on 22-June-2019.
I can offer to you the following advice: Do not buy Arlo. Buy a Nest or other competing equipment. Netgear does not want your business, it does not want my business.
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Is this the cameras or base station appearing offline?
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Have you tried to reboot your cameras by removing & reinserting the batteries (Arlo Pro/Pro 2) & opening and closing the battery door (Arlo Original Wire Free).
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@Kevlar119 wrote:
Thanks for your help - I ended up replacing all 12 batteries - and that worked. It's like something sucked the juice from all 3 cameras on the 29th!
I had the same problem and replaced the batteries two days ago. Now the charge is down to 45%, so there seems to be some ongoing problem with the current firmware?
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How do you do a factory reset?
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cameras keep saying that they are off-line but I still have my Wi-Fi working I have taken the batteries off renstole them I have turn off the homebase and restart it and he still not working
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