Arlo Mod # VMS 3230-100 NAS - one camera not able to sync with base unit

[Columbo1]

One of my cameras indicated a status of "offline".  So, I removed the batteries and replaced with a fresh set.  I attemped to sync it with the base unit (carefully following the istructions).  The base unit green lights appeared to blink properly. The blue light on the camera blinked (for about a minute of two) then turned amber and started blinking fast.

So I put in a different set of fresh bateries and went thru the process again.... same result.  I repeated this process several times.  

I then thought I might have a defective camera at this point.  So I took a brand new camera (same model) and put the fresh batteries in.  I then attempted to sync this new camera tothe base unit, but got the exact same result as before.

By the way, I recently changed the batteries on my other three cameras which showed low battery power - without incident.

I have never had a problem with sync after changing batteries and never ran into anything like this in the 2 years I've used this ARLO system. 

Any thoughts on what might be wrong... I do have another brand new (never used) base unit available.  Do these base units go bad in about 2 years ?

Any suggestions would be appreciated.

Frank

[Columbo1]

Update to my original post of 2018-11-23:

I now have tried deleting the camera in question (Remove Device) and then hit "Add Device"  with a different (brand new) camera - and tried to sync it with the base.  The blue light on the camera blinked for about 15 minutes then stopped.  Not sure if it blinks amber at the end.

[JamesC]

Columbo1,

Try rebooting your Arlo base station and attempt to sync again after it comes back online.

Take a look here for camera LED behavior definitions: What do the different LED behaviors on my Arlo Wire-Free, Arlo Pro Wire-Free, or Arlo Pro 2 Wire-Fre...

JamesC

[Columbo1]

Thanks for the info... but I tried that as well.  Doesn't help.

Seems I can only get a maximum of 4 of my cameras to function. 

If I recall correctly, after re-booting the base unit,  I had to re-sync all the cameras.  And I believe the one that was not working did in fact sync.  But I could still only get a maximum of 4 cameras in sync.  Bottom line - I still have one camera not working.

[JamesC]

Given the troubleshooting steps you've already taken, it could be a hardware related issue with the camera. Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC