Arlo|Smart Home Security|Wireless HD Security Cameras

Reply
Discussion stats
  • 2 Replies
  • 2237 Views
  • 0 Likes
  • 3 In Conversation
scottunlv
Follower
Follower

I installed new batteries into all 4 of my Arlo camera's one of my camera's batteries drained 3 weeks from installing. I came back from a trip and put new batteries in the camera and it is not updaing / turns off my camera.  I have removed the camera and added it back on not sure what else to do as its on low battery all the time now. 

2 REPLIES 2
TomMac
Guru Guru
Guru

Contact Netgear support with a trouble ticket...the cam may be defective

--------------------------------------
Morse is faster than texting!
--------------------------------------
JamesC
Community Manager
Community Manager

scottunlv,

 

A camera with low battery may not complete the update process. This is likely why your camera will not update.

 

It is possible that the location of this camera is causing battery drain (possible interference or range issue). I would recommend relocating the camera close to the base station to see if you get the same results.

 

JamesC