Arlo Base Station Goes To Only 1 Green Light - Fails Setup

[WoodenIgloo63]

Hello,

My Base station stopped working suddenly.  It has one green light on it.  I tried resetting it and unplugging and plugging it back in, no dice.

Fails setup.

What is Netgears refund process (policy) on something I bought on Feb 8th, 2016 ?

Thanks

[TomMac]

Which of the THREE lights are still on ?

[WoodenIgloo63]

The far left one.

Arlo has been up and running for me fine, until something went wrong.  Now, Like I said, It fails the setup and I only have the one green light.

Thanks for your help so far!

[TomMac]

Left is the power light... no internet, no cameras

You said reset...but did you do a full factory reset?

Hold in the reset button ( with paperclip ) for about 10 secs till all the front LEDs flash

[WoodenIgloo63]

OK did a full factory reset!  Will try and go from there!  Thanks again Tom

[WoodenIgloo63]

OK so far:

1)  Button #1 blinking (power)

2)  Button #2 Blinking ( ?? )

3)  Button #5 Blinking (show a little usb connection icon)

Unsure where to go from here.  Tried resynching one of the cameras, but no dice.

Any other ideas?

[jguerdat]

#2 is the Internet LED and should be steady.  #5 should never be on - it implies that you held the sync button on the base too long when trying to sync the cameras.  Power cycle the base and press the sync button for only 1-2 seconds.  Syncing should work fine then if all is well.

[TomMac · Accepted solution]

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WoodenIgloo63 wrote:

OK so far:

1)  Button #1 blinking (power)

2)  Button #2 Blinking ( ?? )

3)  Button #5 Blinking (show a little usb connection icon)

Unsure where to go from here.  Tried resynching one of the cameras, but no dice.

Any other ideas?

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Yes... contact Netgear... sounds possible defect.

LED #1 is power and should ALWAYS be STEADY on even if nothing else works.

[WoodenIgloo63]

Thank you Tom, I contacted Netgear Tech Support and I'm pretty sure they'll make things right!

Woodenigloo