App update does not work correctly

[wss84]

DO NOT UPDATE YOUR APP..............  IT DOES NOT WORK RIGHT.

AFTER ALMOST 3 HOURS WITH ai AND A HUMAN IT STILL DOES NOT WORK. 

DIRECTIONS THAT THEY GIVE YOU DO NOT FOLLOW THE APP.

[BrookeN]

Is there anything I can help you with regarding the new app? 

[Rskanth]

This should be the disclaimer. This Piece of **bleep** software is terrible

[wss84]

I don't know what you could do! I spent over 3 hours trying to follow arlo's direction and working with the AI and someone on chat which did not help either. 

FIND A OFFICE PERSON IN YOUR COMPANY AND HAVE THEM FOLLOW THE DIRECTIONS AND SEE IF THEY CAN DO IT. ONCE AGAIN THE DIRECTIONS DO NOT FOLLOW THE PHONE APP OR THE WEB SITE.

[BrookeN]

@wss84 can you let me know what is not working for you, so I have a better idea on how I can help?

[s57259]

Everything...the app updates are a joke and so is the arlo system

[BrookeN]

@s57259 I can not help if you do not give specifics on what you are needing help with. 

[s57259]

The specifics are this...with this supposedly new arlo app we can not turn off or on camera's - enable or disable, cannot set activity zones, deleting unwanted video captures, etc etc.  The app is an absolute disaster for our system and there is no fix.  Why can't you folks just leave a good thing alone when it works.  Thousands of dollars spent on an arlo system and this is what we get ?????????

[BrookeN]

To delete the videos you can click on the circle with the three dots on the upper right under feed. You can then click the calendar for a certain date or click select events and then delete the videos you are not wanting from there. 

This link will provide more information on how to set up and use activity zones. There are certain cameras that you can use activity zones with a subscription. If you do not have a subscription there are specific cameras you can use, however they would need ac power. 

https://kb.arlo.com/1001908/What-are-Arlo-Activity-Zones-and-how-do-I-create-them

Can you describe more what you are seeing with not being able to turn the cameras on and off? If you have screenshots of what you are seeing that would be helpful as well.