App not showing recorded videos VMS3430-100NAS

[JBenn66]

When my cameras record a video it shows in the app the number of videos it has recored but when I click on that tab there is nothing in the 7 day that is shows for recording. However it can watch them in my email since I get email notifications. I used to be able to watch them in the app as well. Anyone have any idea what is going on?

[jguerdat]

What happens if you just view the library tab? Check to see if the filter is active (funnel-looking thing at the top) - it should be empty, not green. Click on the filter icon and clear or set KT as desired. If using the app, be sure to Save.

[JBenn66]

When I go into the library it shows nothing for videos. But there should be because I see them in my email.

[jguerdat]

The usual steps are to restart the base, use both the app and a browser to verify that the issue isn't seen on just one method followed by contacting support.