App not opening

[VCMartin]

My app keeps flicking me out without opening. I have tried deleting the app and restarting my phone etc 

[JamesC]

The fix for this issue is included in the latest version of the Arlo iOS app. This version is slowly rolling out and should be available for everyone soon. Check the iOS store and make sure you have the latest version of the app installed.

JamesC

[BrookeN]

The Arlo team is aware of an issue causing the iOS app to crash on launch for some users with the recent version 6.30.0. This appears to primarily affect older iPhone models, including iPhone 8 and iPhone 11. We apologize for the inconvenience and are actively working on a fix.

[Nibor27]

Well done, now working, thank you!

[VCMartin]

Lucky you mine is still not opening 

[VCMartin]

I’ve got an iPhone 8 and have the IOS 16.7 - Arlo app up to date. I don’t want to buy a new phone just to see my security cameras! 

[JamesC]

VCMartin,

The fix is on app version 6.31. If you're still experiencing a crash on login, it's likely because you don't have that version. You can force the latest app update by navigating to the iOS app store and swiping down on the app updates area within your profile > upcoming automatic updates.

JamesC

[simsfire479]

My app just started crashing today. screen freezes when trying to open and then boots me off. still getting notifications.  running version 6.40.0 and iso 26.6. 

[jguerdat]

DId you do the first steps of rebooting the phone and reinstalling the app?

[simsfire479]

Yes and it still continues 

[BrookeN]

Are you still seeing this same behavior? 

[simsfire479]

Yes i am still seeing this behavior 

[BrookeN]

Can you please send me a good callback number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[BrookeN]

@simsfire479 I revceived your message thank you for providing that information. I have reached out to support, they will be reaching out soon.