Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Any way to change the trusted device to a different phone/person?

Reply
Discussion stats
  • 2 Replies
  • 10459 Views
  • 0 Likes
  • 3 In Conversation
CantonCC
Follower
Follower

We have just set up 6 Arlo cameras around our church.  Is there a way to change the trusted device (phone) to a different phone/person?

2 REPLIES 2
TomMac
Guru Guru
Guru

You can add a second phone....to change the primary account holder would mean take it all down and start as new install... but unless the "ownership" is changing, why not just use the Grant Access and allow mutli users to log in at same time.

--------------------------------------
Morse is faster than texting!
--------------------------------------
StephenB
Guru Guru
Guru

@TomMac wrote:

You can add a second phone....to change the primary account holder would mean take it all down and start as new install... but unless the "ownership" is changing, why not just use the Grant Access and allow mutli users to log in at same time.


I think the question is more about two-factor authentication than grant access.  Trusted devices are associated with each account, so if you do use grant access and want 2FA you'd need to make sure that is also set up properly for each account that you use.

 

You can change the trusted devices as described here: https://kb.arlo.com/000062289/How-do-I-edit-two-step-verification-settings