All Arlo devices not showing up on My Arlo

[Scootlong]

This morning I went to disarm my camera and mode never appeared on the app or any of my devices.  I went and login to My Arlo and same thing. Is the Arlo servers down?

[AmelA · Accepted solution]

Hello @Scootlong,

As you may have seen in another thread, we are currently investigating a report from users where their cameras are no longer appearing in the Arlo portal. We have confirmed that reclaiming the Arlo Base Station and resyncing the camera(s) resolves this issue. If you run into any issues with adding the base station back to your existing Arlo account we recommend a factory reset and try again. For more information on how to factory reset the Arlo base station please visit: How can I reset my Arlo base station to the default values?

1. After performing a factory reset on the Base Station, make sure the Power LED and Internet LEDs are solid green
2. If first two LEDs are not solid green and need assistance troubleshooting please visit:https://kb.arlo.com/996/My-Arlo-base-station-is-offline-how-can-I-troubleshoot-it
3. Once the Base Station is online, log into your Arlo account
4. Click Add Device and follow the on screen instructions
5. Sync the camera(s) to the Base Station. For instruction on how to sync your camera(s) please visit: https://kb.arlo.com/987/How-do-I-set-up-and-sync-my-Arlo-Wire-Free-cameras
6. Your Arlo system should now be up and running with the ability to live stream, arm and record as expected
7. You may need to recreate any custom modes and rules that you previously created. For more information about modes and rules please visit: https://kb.arlo.com/1019331/How-do-I-create-a-mode-with-different-rules-for-each-Arlo-Wire-Free-or-A...

We sincerely apologize for any inconvenience this has caused.

Best Regards,

AmelA

Community Manager