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Background: I HAVE 2 ARLO SYSTEMS, each monitoring a separate property.
BOTH SYSTEMS ARE Model 3030.
ALL CAMERAS ON BOTH SYSTEMS ARE ACCESSED WITH A PERSONAL COMPUTER, w/WINDOWS 10
I HAVE NOT HAD ANY OTHER PROBLEMS WITH INTERNET CONNECTIVITY AND THE COMPUTER.
I DO NOT HAVE A SMARTPHONE, ONLY THE PERSONAL COMPUTER.
ALL CAMERAS ON BOTH SYSTEMS ARE OUTDOORS.
ALL CAMERAS ON BOTH SYSTEMS SHOW 50%+ BATTERY LIFE.
ALL CAMERAS ON BOTH SYSTEMS SHOW STRONG WIFI CONNECTION.
Over the past several days, ALL ARLO SYSTEM #1 CAMERAS have simultaneously and intermittently gone from ONLINE to OFFLINE, THE BACK TO ONLINE...in intervals of 1 MINUTE TO 8 MINUTES. (THIS HAS NOT OCCURRED ON ANY OF THE CAMERAS IN THE ARLO SYSTEM #2 ) !
HERE IS A SAMPLE OF TODAY'S OCCURRENCES ON ARLO SYSTEM #1 , as shown on DEVICE MENU screen prints.
January 29, 2024:
3:43 p.m. All 7 ARLO cameras ONLINE
3:44 p.m. All 7 ARLO cameras OFFLINE , then ONLINE again
3:49 p.m. All 7 ARLO cameras OFFLINE
3:52 p.m. All 7 ARLO cameras ONLINE
4:00 p.m. All 7 ARLO cameras OFFLINE
ARLO SYSTEM #1 is 20 miles away...so I am seeking advice on what the problem may be and a "fix" BEFORE I travel to the property.
Has anyone had a similar experience? Any advice?
Thanks,
Needhelpplz
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Thank you for bringing this to our attention. I am looking into this and will provide an update soon.
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Update to cameras simultaneously and intermittently go ONLINE, then OFFLINE, then ONLINE again, 2/6/2024:
ATTN: Brooke N. (Arlo moderator)
Since my last posting, one property's cameras (all 5) have returned to full function, with no ONLINE/OFFLINE problems.
However, the other property's cameras (all 7) CONTINUE TO SIMULTANEOUSLY AND INTERMITTENTLY GO ONLINE, THEN OFFLINE... AND SOMETIMES BACK ONLINE....
Please continue to troubleshoot this...the cameras are a distance away which makes troubleshooting on my end difficult.
Thank you,
Needhelpplz
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Thank you for the update. I am glad to hear some of the devices are back up and functioning properly.
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