Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

After last update my cameras would no longer synch to base so deleted cameras base now wont synch

Reply
Discussion stats
  • 1 Reply
  • ‎2017-01-02 12:33 PM
  • 1867 Views
  • 0 Likes
  • 2 In Conversation
msubra
Follower
Follower
‎2017-01-02 12:33 PM

After last update my system no longer connected with base so removed all items including base from account as because after update, it showed i had two base units, which i did not.  So now I can not get base to synch at all.  Any suggestions? This unit is only a few weeks old. 

Labels:
0 Likes
Reply
Message 1 of 2
1,867
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2017-01-04 02:14 PM

msubra,

 

If you have removed the base station, consider pressing and hold the reset button until all LEDs flash amber. Allow the base station to come back online with a solid green power and internet LED. Log in to your account and click the "Add Device" button, select base station and follow the on screen prompts.

 

JamesC

0 Likes
Reply
Message 2 of 2
1,829
Related Labels
Discussion stats
  • 1 Reply
  • ‎2017-01-02 12:33 PM
  • 1868 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.