Arlo|Smart Home Security|Wireless HD Security Cameras

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jkmail
Apprentice
Apprentice

I am using Safari. Mu cameras were showing but now I am getting (Adobe ShockwaveFlash plug-in disabled) . Flashplayer has beed upgraded and I can access my cameras on my phone app.  

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jkmail
Apprentice
Apprentice

I had a program blocking the Flash player . It's resolved . Thanks 

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JamesC
Community Manager
Community Manager

jkmail,

 

Please follow this Adobe troubleshooting guide to enable Flash Player. Let me know if this helps!

 

JamesC

jkmail
Apprentice
Apprentice

I had a program blocking the Flash player . It's resolved . Thanks 

adikom
Guide
Guide

I have the same problem: "shockwave plugin disabled" ... but only when I want to get the online stream of a camera. The shockwave plugin is not disabled when I klick on the link in a mail that say "Arlo hat soeben eine Bewegung erkannt". Thus - where is the problem? And how to solve the problem?

JamesC
Community Manager
Community Manager

adikom,

 

What browser are you using when you get this error? Do you get the same message when trying to access from a different browser?

 

JamesC

1234567890123
Guide
Guide

This "solved solution" does not work. Wrong computer type. I need a solution for Firefox on Windows 10, not apple. Neither Firefox or Edge works. It takes FOREVER to get the system to respond. In firefox the plugin is active. The app seems to work on my Kindle without problems.