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danb01 wrote:
I had my wife as an additional user with full admin rights but now she cannot set the mode for the cameras. The option never shows up at the bottom. Super inconvenient. This is only one of the issues since the update a week or so ago.
What do you mean by "at the bottom"? Modes are selected not from the bottom.
Once on the Mode page, she should be able to select the desired Mode, there are radio buttons for each one of them. Below is my Mode page for comparison. What do you have?
If you're only using the app, try logging in via a browser to arlo.netgear.com. Any difference?
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danb01 wrote:I am the owner and added her as a user with admin rights. She was able to see all four options until recently.
Is this iOS? Try terminating the app and restarting it, possibly uninstalling and reinstalling the app. What OS version does the device have? The latest?
danb01 wrote:
I don't know about online. She will never use that platform. I hardly use it. Both of us use the app daily.
I only suggested this to test to determine if the issue was account-related or app-related. If all four tabs would show when logging in through the browser, it is likely the issue is app-related.
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danb01,
What issue is she having logging in. Does she get an error message?
JamesC
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