Additional Users Access Lost When New Camera Added - Arlo Pro

[RonEstrada]

My wife and I have had two Arlo Pro cameras for a while. My email account is the second user. When we added a third camera, she logged in and gave me access, but the new camera wouldn't show up on my app. Today she deleted and re-added me, giving me access to all three cameras and the base unit. Now I only have access to the new camera on my app (iPhone 8). Anyone run into this one yet?

[brh]

@RonEstrada

In her account under her Grant Access section has she clicked on all three cameras to be able to be shared?

Brian

[RonEstrada]

Yes. I've logged in under her account and checked myself.

[ShayneS]

Have you tried to delete the granted email, reboot the base station, add the email back through the web portal?