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Hi! I have two wired Arlo cameras and the base station. We also purchased 4 wireless. We used all 6 cameras over the summer and then we stopped using the wireless, leaving only the wired active. I have been trying to get the wire free ones going again and I can't get them to show up in "My Devices". They are functioning, as I was able to sync them with the base station yet no matter what I did I can't them to show in devices. I've tried even turning the base station off and restarting....help? Thank you so much!
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Lynz,
When you stopped using the Wire-free cameras, was the base station removed from the account? If so, the base station would need to be added back to the account before syncing the cameras.
JamesC
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Ooooo DUH! That must be it, because I don't see the base in My Devices!!! So, the next $10,000 question is....how do I add it back?? I've already disconnected it from the router as well as turned it off/on.....thank you SO MUCH!
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Thank you so much for your help, after I read your post I started to realize that something must be wrong because I don't see the base in My Devices, and the second solution from JamesC confirmed that I must have done something wrong. Thanks again!
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Lynz,
You can add the base station back to your account by logging in to the account and clicking "Add Device". Choose "Base Station" and follow the on-screen prompts.
JamesC
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