WEB AND APP SUPPORT

[YesManEsq]

Is there a place to provide feedback about web and app issues?  The different areas all seem to be hardware oriented, much like opening a ticket, but maybe I missed something!

[JessicaP]

Hi YesManEsq,

What problems are you experiencing with the web client and the Arlo app?

[YesManEsq]

I have a portion of the timeline I cannot view; the preview is all black; I know the camera was working during that period as I was watching some of it live.

I have a portion of the timeline I cannot seek to, although the preview looks accurate.  If I let it play from before, at some constant point it jumps to the end of the day's timeline.

Contacting support is time consuming and frustrating.

[JessicaP]

Are you mentioning about CVR? Is this happening on both the Arlo app and/or web client on your computer?