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According to Arlo, 7 day free storage was to continue for existing customers. I even recieved an email from a class action law firm stating Arlo had reversed its eol policy in regards to 7 day free cloud storage for existing customers. Well mine stopped working 7-1-23 as stated in the original EOL policy. Spoke with support, all she kept saying was I had not paid for a subscription. Once again Arlo does not meet it's obligations to the customer. Unscrupulous, dishonest, low- life company. No more integrity than a common thief, because that's what they are. If I am going to pay for a subscription it won't be with Arlo. I am going to contact the law firm and let them know the current situation.
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RPGLT,
7 day cloud storage will continue for cameras that were previously eligible for 7 day cloud storage. You can read about this in the EoL policy here: https://downloads.arlo.com/images/PDFs/EOL_Policy/Arlo_End-of-Life-Policy-2022.pdf
If your cameras are no longer recording, check the active mode and make sure they are Armed and the mode contains rules for the cameras.
JamesC
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JamesC
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@RPGLT wrote:
Coincidence, a miracle, intentional manipulation? You tell me!
Likely not international. I suspect a mis-informed support agent combined with an Arlo cloud issue.
Generally correct to start by assuming incompetance and not malice.
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