7 day cloud recording for VMC4030

[RichardThorp]

So, what is the latest position - at some point in the last few months i have lost my 7 day cloud recording, which I expected to have for lifetime of the camera without a subscription, which was the only reason I selected Arlo. Has this gone away? I am USA based. 

[StephenB]

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@RichardThorp wrote:

 at some point in the last few months i have lost my 7 day cloud recording,  Has this gone away? 

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No.  

But several users did lose the feature due to some issue in the Arlo Cloud.

I'm tagging the mods - @JamesC , @ShayneS , @BrookeN - so they can do a back end sync for you, that should fix this.  One of them will get in touch when they do that.  

Since you've lived with the issue for some months now, I suggest it is safer to just wait for the sync. But if you are in a rush, you can also try removing one camera from your account, and then add it back.  Some people have had trouble getting "add device" to work - if that were to happen, you'd need to use the manual (push button) installation method for your camera. 

[ShayneS]

Hi @RichardThorp 

Can you try rebooting your base station and test again?

Thanks 

[RichardThorp · Accepted solution]

Looks like it works without rebooting as i just had an app notification and there it was, in my cloud recordings. Thanks! I will give it a reboot anyway and test all. Appreciate it!