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3 dead cameras and one dead doorbell all while paying monthly fee

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ianhurwitz
Aspirant
Aspirant

3 dead cameras and one dead doorbell all while paying a MONTHLY FEE -  perpetuating  a fraud

In America we expect more!

JessicaP
Arlo Moderator
Arlo Moderator

Hi ianhurwitz,

 

Have you tried rebooting your Base Station to see if that helps with your Arlo cameras and Arlo Audio Doorbell to show online again?

ianhurwitz
Aspirant
Aspirant
3 Dead. First 3 models.
Rechargeable does not recharge - Dead.
New Battery in battery cameras - Dead.
Rebooted several times as suggested, still Dead
Model: VMC3030 | Arlo Wire-Free Camera, VMC3040 | Arlo-Q HD with Audio, VMC3040S| Arlo Q Plus Security Camera with Audio | Ethernet | PoE
ianhurwitz
Aspirant
Aspirant
3 dead cameras - 3 different models - dead!
No answers from Arlo?
What does that mean?
Model: VMC4030 | Arlo Pro Wire-Free Camera
brh
Master
Master

@ianhurwitz,

Firstly, I would suggest contacting Arlo's Customer Support at:

 

https://www.arlo.com/en-us/support/contact.aspx

 

as it seems you have a major issue. But if, in the meantime, you are asking for help from members of this community, you will need to give us a lot more details, such as: did the cameras and doorbell all die at the same time?, for the wire free cameras, what are the LEDs on the base showing?, on the Q model, (which works on your wi-fi and not on your base station), what is going on there?, what is happening with the doorbell? and what troubleshooting steps have you tried so far?

 

Brian

ianhurwitz
Aspirant
Aspirant
I have rebooted many times - even different days.
1) The LEDS on cameras do not come on.
2) New batteries don’t work
3) Charging doesn’t work
4) Door bell is set aside at this time as it It useless without the cameras - so if there is a fix, we can handle after cameras are fixed.
Model: VMC3040 | Arlo-Q HD with Audio, VMC3040S| Arlo Q Plus Security Camera with Audio | Ethernet | PoE, VMC4030 | Arlo Pro Wire-Free Camera