1 of 2 cameras won't connect to the base again

[Bledig]

one of the two cameras lost its connection to the base a few weeks ago and won't connect again.  I get a light that blinks once when installing batteries, so the batteries aren't the problem.  When I try to sync, no lights show on the camera.  The light blinks on the base when I press the sync button.

[jguerdat]

Changing batteries or just opening and closing the battery door should give a blue LED blink, followed by either rapid blue blinking or amber (connected vs. disconnected). Your issue sounds like a bad camera.  Create a trouble ticket using the Support link here for a possible RMA.

[JamesC]

Bledig,

Have you removed the camera first?

Log in to your Arlo account and navigate to Settings > My Devices > select the affected camera > Remove device.

Reboot the camera by opening and closing the battery compartment door and then try the sync process again.

JamesC

[Bledig]

Hi JamesC,

I removed the camera from the list, but still can't connect. The camera no longer shows on the list of devices in the app.

[jguerdat]

Removing the camera requires that you then resync it before it will be useful again.

[Bledig · Accepted solution]

Just to close the loop on this, I raised a trouble ticket and NETGEAR thinks it's a software problem with the camera.  I returned the camera and I'm expectinga replacement to come soon.