wired doorbell

[rondunn333]

Doorbell is dead tried everything more than once, called support and they want $99 to upgrade firmware. I hung up. Is this normal? Just had a cold spell I think it is dead, have power, wi-fi is fine reset it still dead

[StephenB]

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@rondunn333 wrote:

they want $99 to upgrade firmware. I hung up. 

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Good.  You reached a scam support site (likely by googling for a support number).

• https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

Use the support area in the app - if you have a subscription (trial or paid), you will find a phone option there.