payment card information

[svepe]

last month I got a new credit card and updated my information in my arlo account with new cardnumber, expiring date and the 3-digit number.

that was done in beginning of september this year

still i've got 3 or 4 messages saying my card could not be used and I have to update (what I already had done)

I did it again every time but got a new message some day later

the second last time I did it a small amount (1 SEK) was reserved in my bank account and I thought it was ok

but the last time my arlo account was deleted and when I clicked on resubscribe and started a new my arlo a reservation (49 SEK) was reserved

so it seems the connection from my card information to my bank account works

I can see i'm not the only one with this problem but hope it will not happen again

[BrookeN]

@svepe were you able to add the card and have the subscription successfully go onto the account. 

[svepe]

hi

two times I have written the card information (already in my account) and was forces to my bankid and in my bank account is reserved 1 SEK

when resubscribe (after last arlo mass) it was reserved 49 SEK

but not jet taken from the saldo and there is no date when is will be drawn

(svepe

[BrookeN · Accepted solution]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.

[svepe]

it seems to work

i'm satisfied