not able to disable leave a message

[arlo_2]

Just got off chat was shocked to find there is no way to disable the 'leave a message ' feature when in silent mode. That makes no sense to me and is beyond annoying.   I never want it to ask for a message, the goal is to not have to be annoyed by solicitors,  but seems you want them to put annoy me by both ringing the bell and then also leaving a message.  

I would never have expected that I would be forced to have visitors leave a message. 

I will certainly not be recommending this product to anyone.

[ShayneS]

Hi,

Thank you for providing your feedback regarding your experience with support. I have notified my team regarding this misinformation. 

You can disable the leave a message feature, You can also have it disabled in addition with silent mode enabled. 

You can disable this feature by navigating within the app to Settings > My devices > Select the doorbell > Call Settings > Disable the leave your message feature. 

With this disabled, anytime the doorbell is pressed it will not prompt the message or allow a message to be left. 

Please let me know if you have any questions and I will be here to help : )

[arlo_2]

I already have that set, it does not prevent the leave a message when on silent.    My guess has been that with no call being made that setting is being ignored. 

[ShayneS]

Which version of the Arlo app are you using as well as model phone/OS? 

I tested this before posting and it worked on iOS successfully with iPhone 14 Pro Max/iOS 16 Arlo app v3.6.8

[arlo_2]

3.6.8   IOS, Iphone 13

I checked firmware, says no updates available.   I just restarted it and tested again.  Six seconds after pressing the door bell it says  "press the door bell again to leave a message".

Here are my settings.

13

[ShayneS]

Thanks for that info, that is interesting

The only difference I can see is I tested with a AVD2001& you have an AVD1001. I'll provide this info to my team and have them investigate the issue for you. I'll provide another update ASAP.

[mrsbowlz]

My settings are identical and I am having the same issue. Just got off chat and was told to remove and re-add the device and if that fails to do a factory reset. So cumbersome. Now I know why they are so inexpensive compared to competitors. 

[arlo_2]

removing and re-adding did nothing. Not sure how to reset it and have not looked into it. Already spending way too much time trying to get this to work as desired than I should have to. Very frustrating.

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

There was an update that should address this. are you still experiencing this issue? 

[mrsbowlz]

I just tested and it seems to big fixed. I had muted the speaker as a work around, so I had to turn it back on. Thanks for the update. 

[arlo_2]

Yes it appears to now be working correctly for the current configuration.  Thank you 

[ShayneS]

Thank you for the updates : )