cannot get the Arlo button to engage and turn white to get online/register

[laas0504]

I received the Arlo Doorbell today and it seems to be installed properly.... double checked it all. But I cannot get the Arlo button to engage and turn white to get online/register. I’m starting to think there’s not enough power to the doorbell. Anyone else run into this and have fixing solutions? Electrician?

[jguerdat]

It sounds like you're not comfortable with electricity so an electrician may be the best solution. What you can do first, though, is to locate the doorbell transformer (usually in the basement) and check the ratings on it to ensure it is supposed to be putting out what Arlo says is needed.