arlo wired doorbell and new wifi failure to discover device.

[PIMking]

So I had just moved into this house a few weeks ago. We have spectrum internet with their crappy router but I was able to get the Arlo doorbell to work. This weekend I decided to ditch the spectrum router and get a Tp Link mesh system. Everything else in the house was able to connect right away since I used the same SSID except the doorbell. I've tried to just press the reset on the back and nothing happens, I've tried changing the SSID on the app (samsung s10+) and it runs me through the steps and I get the chime when I scan QR code. The issue is that it gets stuck looking for arlo video doorbell. I've tried factory reset, I've tried removing device, I have even tried using a different email. When I've done remove device and adding it again the arlo gets found right away but then I get another error. I'm fed up with this thing already, I almost want to return it, it shouldn't be this hard to change SSID on these things. 

[JamesC]

PIMking,

If noting happens after attempting the factory reset, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[PIMking]

So IDK what happened but it's registered under a different email and now my free trial is missing... not happy to say the least.