Your doorbell is not connected.

[Toledori]

I have been having a constant issue with my arlo video doorbell. I have had it doe nearly a month and on an average. Every 3 days, I get the
"Your doorbell is not connected. Make sure is connected to your Smart hub and has working internet connection"

I'm currently using smart hub 4540 and 5 other arlo pro 3 cameras. None of the other cameras give me issues. The smart hub is on the room above the doorbell, so approximately 8 ft distance. I have cameras farther from the hub that have given me no issues.

Every time I have gotten this message, I would shut off the breaker and do a factory reset. Go through every step. It would literally take me about 5 factory reset for it to work. Even though it would find the doorbell every time, I would still get the message, so I would have to factory reset again.

Yesterday, I got it again, but this time it doesn't want to stay connected. It will find the doorbell during the installation process but I would still get the error message. I have an 18v doorbell connection so it has power. And when I get the error I get the white blinking light.

What else can I do? I would like for this to stop happening.

Thanks in advance

[JamesC]

Toledori,

Is the doorbell connected to your SmartHub or directly to your home router? If you change how it is connected, do you still experience the same behavior?

JamesC

[Toledori]

Since the day it was bought. It ha abeen connected to my smart hub. But since I had posted this message. I have tried both my wifi router and the hub, following all steps and the doorbell it's no longer found. It would blink white for a few minutes, the it will blink orange and back to blinking white.

I would then get the error message, no products found by the arlo app. I would look at the doorbell. And it would be solid white

[JamesC]

If you've factory reset and you still are unable to onboard, I encourage you to reach out to the support team through the Arlo mobile app to open a ticket and investigate further.

JamesC