Doorbell Recording issue

[Cloudbr34k]

Can someone please tell me why my doorbell camera does this. See attached video file

https://photos.app.goo.gl/amv62FSgWE4TPAyF9 

[StephenB]

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@Cloudbr34k wrote:

Can someone please tell me why my doorbell camera does this. See attached video file

https://photos.app.goo.gl/amv62FSgWE4TPAyF9 

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The video file (or live bitstream) is corrupted, so the decompression process is giving you artifacts.

One cause is temporary loss of signal - if some of the bitstream is lost, then the video following that bit can't be properly decoded.  So it'd be useful to look at the signal strength.

Of course software issues (or failing hardware) could also result in a corrupted bitstream.

[Cloudbr34k]

Hey mate, thank you for replying.
I have mesh system using deco x20. My doorbell gets full signal as it's pretty close to the main router. See picture.

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.