Wired Video Doorbell Cam from previous owner

[SamArmani]

The previous owner left the arlo wired video doorbell cam. I decided to keep it since its connected to a chimer and the chimer works if we press the doorbell. I tried to do a factory reset and tried to connect to the doorbell with my account. My phone cant seems to find the arlo device. Any idea why? Can I call someone in arlo support who can walk me through the process so that I can connect to this device? 

[BrookeN]

It may not be connecting if it is still attached to the previous owners account. They would need to remove it from their account, then you do a factory reset of the doorbell, and the last step would be onboarding it.