Arlo|Smart Home Security|Wireless HD Security Cameras
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SamArmani
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‎2024-09-23 02:14 PM

The previous owner left the arlo wired video doorbell cam. I decided to keep it since its connected to a chimer and the chimer works if we press the doorbell. I tried to do a factory reset and tried to connect to the doorbell with my account. My phone cant seems to find the arlo device. Any idea why? Can I call someone in arlo support who can walk me through the process so that I can connect to this device? 

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BrookeN
Arlo Moderator
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‎2024-09-25 07:42 AM

It may not be connecting if it is still attached to the previous owners account. They would need to remove it from their account, then you do a factory reset of the doorbell, and the last step would be onboarding it. 

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