Wired Video Door Bell ADV1001 Issues

[ArloKen]

I have had three Arlo cameras connected to a Netgear Arlo Base Station VMB4000 for several years with no issues.  I recently added a Wired Video Door Bell AVD1001.  When someone pushes the door bell I get a notification on my phone so I can talk to the person at the door, and it records the person if I push the "Accept" or "Reject" button, but it does not record if I don't push a button or if someone just walk up to the front door.  I have tried every possible combination of modes and settings!  Can anyone give me some advise?

[StephenB]

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@ArloKen wrote:

but it does not record if I don't push a button or if someone just walk up to the front door.  I have tried every possible combination of modes and settings!  

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Is the doorbell camera armed?

Also, did you connect it to your VMB4000?  Or to your home wifi?

[ArloKen]

StephenB

The cameras and the doorbell are are Armed.

The cameras and the doorbell are connected to our VMB4000.

[StephenB]

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@ArloKen wrote:

The cameras and the doorbell are are Armed.

The cameras and the doorbell are connected to our VMB4000.

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And you have an active subscription for the doorbell?

Can you make a manual recording while livestreaming the doorbell camera?