Video doorbell is not connecting to wifi

[DigitalNitrate]

I am installing an Arlo Wired Video Doorbell and it’s not connecting to my WiFi.

I am on fiber and only has 5ghz, but the instructions indicate that the network should be 2.4ghz

Is this why it isn’t connecting and what should I do?

[StephenB]

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@DigitalNitrate wrote:

I am on fiber and only has 5ghz, 

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Are you sure?  Almost all 5 ghz routers also provide 2.4 ghz.  What manufacturer/model is the router???

[clbowen]

I am also having this problem, but dont think anyone has a good answer on how to fix. 

[ShayneS]

@clbowen 

Which device are you experiencing this with? May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[Sparty1976]

i have the same problem.  I contacted support by chat and was told to see me router tech!!!  I have a up to date router and its fast and has no issues.  

I am completely disappointed in the chat help and should have looked at the comments by others before I ordered this thing.  I am 2 hours into trying to fix something that is out of date the day it arrived at my house.

[ShayneS]

Hi @Sparty1976 

Is this the first time trying to install the doorbell? 

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.