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Troubleshooting
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One thing that was explained to me is that cars can cause reflections that bounce off things in your zones, causing false triggers. Since the doorbell looks straight out, it's hard to reduce that effect. I've created a zone and also set my motion sensitivity in my modes and rules to 35 which works pretty well, minimizing recording cars while still recording people at about 15-20 feet from the door. Not perfect but very workable.
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I have the same issue. I'm using a custom mode as reccomended, I have turned the motion detection to 1, I have turned the motion sensitivity to 1, but it sitll triggers when cars drive pass about 40-50ft away, outside of my activity zones.
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Will record cars going down street. Will NOT record when some one comes up porch. Now get this, if I come out of house through front door it will record me, hummmmm? HELP.
Ive tried setting motion at 100% 58% same problems.......
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I just deleted zone , at 58%. Walked up porch, Doorbell recorded just fine. Watched like 5-6 cars drive by didn't record them
Must be SERIOUS problem w/ zones.
Good luck guys.
BEST SUPPORT IS TRIAL & ERROR!
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I just deleted zone , at 58%. Walked up porch, Doorbell recorded just fine. Watched like 5-6 cars drive by didn't record them
Must be SERIOUS problem w/ zones.
Good luck guys.
BEST SUPPORT IS TRIAL & ERROR
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I'm having the same issue. I've tried setting activity zones, sensitivity set to 25 (and deleting activity zones, creating new ones, etc) and still it will pick up cars WAY out of the zone. I don't get it.
Not sure if it matters, but I also tried zooming the field of view of the camera so that the street is out of view. That doesn't help either. Getting super frustrated with this thing.
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I just deleted all zones, main concern people on porch, packages.
Set motion detection at like 55%
I catch a few cars, big trucks infrequently, could adjust even more, but that’s not a problem for me.
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What makes matters worse, now the doorbell detects motion and doesn't record anymore. This thing is pure garbage. I've been waiting for answers for over 3 months. I would accept covid causing delays, but I know better since I've been a user on here for nearly 5 years and the support was just as bad. My son in law sent me video of his 2k Eufy camera and how it tracks the people in the view. Pretty slick, I think I will check it out, about ready to sell this whole arlo system. Don't need the aggravation anymore. Ironically he started out with a couple of Arlo cameras and figured out pretty quick that they were not for him as he had issues and could never get them resolved so he took them back to the store and went with another brand. I should have done that long ago.
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I think maybe those who are satisfied don't have as demanding environments. I live on a very busy street so was getting hundreds, literally, of alert. Right now, it's sort of working but I have the FOV really narrowed down (not optimal as makes is difficult to see faces) and sensitivity turned way down. It's seems pretty good now but I'm not really thrilled with the compromises I had to make to get it work. And lately now the activity zone is showing up as a green block on my recordings. Ugh. I just don't have it in me to deal with it or support right now.
As an aside, I'm way happier with the Arlo Pro 2's I have installed at my vacation house. No doorbell there. But I love the 7day recording history for free. Kind of bummed I went with the Arlo Pro 3s for my home. I have them set up to record locally but didn't realize I'd need a subscription to do what I can do with the Pro 2s for free. Sucks. I should dump the whole system.
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