Video doorbell call freezing

[KeyaC]

When someone rings the door bell and I get the call to my phone I can’t see the video at all. The app freezes and it freezes my whole phone.
I added a picture so you can see what I’m talking about

[jguerdat]

Not sure how you got a screenshot if the whole phone is frozen.

What phone/OS? Have you checked to see if there's an app update?

[KeyaC]

I was surprised it even took the screenshot.
I have an iPhone 12 Pro Max, using iOS 14.6.
Yes I dod check to see if they was an update but I don’t have one.

[StephenB]

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@KeyaC wrote:
Yes I did check to see if they was an update but I don’t have one.

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What app version are you running?

[Kentdude]

I'm getting the same problem with a galaxy s20,call comes in but as soon as I accept it the call drops out,but it seems to work fine on my galaxy tablet 

I have tried removing the app and reinstall and I have removed the doorbell from my account and reinstall and I've tried a factory reset on the doorbell 

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support