Video Doorbell permanently flashing white. Tried resetting.

[taiggs]

Wired Video Doorbell has been flashing white for over a week, I've reset the doorbell itself multiple times and nothing happens while holding the reset button down for 15 seconds - 2 minutes -- it just continues to flash white. I've reset the base station multiple times, uninstalled/reinstalled Arlo app, removed all devices from the Arlo app (currently only have Base Station connected) and the doorbell continues to flash/blink white. Searching for the Arlo camera returns no results from the app, and waving the QR code in front of the camera also does nothing. Just always flashing white. Any ideas?

[jguerdat]

Did you read the FAQ here in the support section about the different LED meanings?

https://kb.arlo.com/000062326/What-do-the-LED-behaviors-on-my-Arlo-Essential-Video-Doorbell-Wired-me...

Could simply be a faulty doorbell that swapping at the store would fix. Make sure your transformer voltage is in spec, too.

[RichieRoby]

I'm running into the exact same issues after doing a reset. It's just flashing white (fast/blink) after the hard wire reset. Will not acknowledge the QR code for reconnection. 

I needed to reconnect the wifi after swapping out routers. 

[JamesC]

RichieRoby,

Take a look at the troubleshooting here: My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?

JamesC

[RichieRoby]

Thanks James.

After posting, I was able to "power cycle" the doorbell (letting it wait about 15 minutes before reconnecting it to power) and successfully went through the steps to restore the connection.