Video Doorbell (Wired) AVD1001B constant white fast flashing, can't get it to connect.

[ryan4]

I recently bought a set with 2 Ultra 2 cameras, the SmartHub, and got a separate Video Doorbell (Wired) to replace my old Ring doorbell that is 6 or so years old and becoming increasingly more frustrating.  The 2 cameras and smarthub were incredibly easy to set up, and I've been enjoying how well they work for a week or two now.  I finally got time to work on the doorbell this long weekend and went through the first dozen or so steps to get to where the doorbell needs to connect to my Arlo smarthub.  It's gotten itself into this state where it quickly flashes all white lights on the big doorbell button.  I found a couple of other threads in this community that have the same sounding problem, but have still not been able to resolve my issues (https://community.arlo.com/t5/Arlo-Video-Doorbell/Video-Doorbell-permanently-flashing-white-Tried-re... , https://community.arlo.com/t5/Arlo-Video-Doorbell/Arlo-Video-Doorbell-Flashing-White-Fast/m-p/185911...).  Here is what I've tried so far that hasn't worked:

(Note, all of the chime box setup has been done, double, and triple checked.  The doorbell seems to have power just fine)

1. Holding down the doorbell front button for 15 or so seconds.  The lights will shut off, then blink slowly for a bit, then go off for maybe 5 seconds before going back to quick flashing white permanently.

2. Moving my smart hub to be only 10 feet or so from the doorbell, and resetting the hub multiple times.

3. I've tried pressing the reset button on the back of the doorbell with the little security key for 15 seconds multiple times, even tried 30 seconds a couple times.  It doesn't do anything, the lights just flash the whole time.

4. I've removed the doorbell from the power completely for 15 minutes.  This was the solution that fixed it for one of the threads above.  For me, it seems really hopeful, as the doorbell actually showed the solid white lights that it needs to, but pushing the doorbell button would not do anything, and it would never start blinking to connect to the smarthub.   When I hold the doorbell button down for 15 minutes, it resets it back to the quick flashing white lights permanently...

I feel like I'm at at my wits end.  My wife had previously gone through all these same steps and gave up to pass it over to me.

Has anybody else encountered and solved this issue, or has any other suggestions of things to try, short of swapping it out at the store for a different unit?

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.